Terms & Conditions

Last updated: [October 2026]

Groundwork offers space to explore breath, reconnect with yourself and move at your own pace. These terms explain what you can expect from us, what we ask of you, and how bookings and participation work.

Please read them before booking a session or using our guided resources. If anything is unclear, contact jason@doingthegroundwork.co.uk

1. About Groundwork

Groundwork is operated by Jason Gilby, trading as Groundwork.
Email: jason@doingthegroundwork.co.uk

These terms apply to our individual and shared sessions, group events, workshops and guided resources, whether offered online or in person. The booking description explains what is included in each offering.

Any additional terms for a particular event, collaboration or package will be provided before you book. Nothing in these terms affects your statutory rights.

2. What our sessions offer

Groundwork offers breathwork and Reiki for personal exploration and wellbeing. Sessions may also include gentle movement, meditation, vocal toning, reflection or creative practices, as described when booking.

These services are not medical treatment, psychotherapy or crisis support. We do not diagnose conditions, prescribe treatment or advise you to stop or change medication. Our sessions and resources should not replace advice or care from an appropriately qualified healthcare professional.

Experiences vary from person to person and from session to session. We do not promise a particular emotional, physical or therapeutic outcome. You do not need to have an intense experience for your participation to be worthwhile.

3. Safety and suitability

Your wellbeing matters more than completing any practice.

Breathwork includes different techniques, from gentle breathing to more active conscious connected breathing. Not every technique is suitable for every person or circumstance.

Before participating, please complete any required intake and consent forms accurately and tell us about relevant changes before subsequent sessions. This includes health conditions, injuries, recent surgery, pregnancy, medication or previous reactions to breathwork that could affect your participation.

Some circumstances may mean that active breathwork needs to be adapted, postponed or avoided. These can include cardiovascular conditions, uncontrolled high blood pressure, seizure conditions, significant respiratory conditions, certain eye conditions, recent surgery, pregnancy, or current or recent episodes of mania or psychosis. This is not a complete screening list, and having a diagnosis does not automatically exclude you from every Groundwork offering.

Please contact us before booking if you are unsure about suitability. We may ask you to seek advice from your treating healthcare professional. Medical advice does not replace our own assessment of whether we can offer a session safely and within our scope of practice.

Where appropriate, we will discuss gentler alternatives or adjustments with you. If we cannot safely provide the service you booked, we will explain this and discuss the next steps, including any refund due for services not provided.

Please do not attend under the influence of alcohol or recreational drugs, or in circumstances where your ability to participate safely is impaired.

4. Choice, consent and participation

You remain in charge of your participation throughout a session.

You can slow down, return to your natural breathing, change position, keep your eyes open, decline an invitation, take a break or stop. You do not have to explain your choice or share personal experiences with the group.

Some practices may bring up strong emotions or physical sensations. These are not something you need to push through. If you feel unwell, experience pain, dizziness, distress or difficulty breathing, stop the practice, return to comfortable natural breathing and let the facilitator know. Seek urgent medical help where needed.

Any supportive touch, including hands-on Reiki, will be discussed beforehand and requires your consent. You can decline touch or withdraw consent at any time.

We may pause or end a practice if we reasonably believe continuing would be unsafe. We will explain this sensitively and discuss appropriate next steps.

5. Online sessions and self-guided resources

For online sessions, please join from a private, comfortable space where you can participate without needing to drive, supervise others or carry out another activity.

Use a stable internet connection and set up your device so you can hear the guidance and communicate with the facilitator. Any camera requirements will be explained before booking; please contact us to discuss access needs.

We may ask you to confirm your current location and an emergency contact as part of our online safety arrangements. Online facilitation has limits: we cannot provide physical assistance or guarantee that we will notice every sign of difficulty.

If your connection drops, stop active breathing and return to your natural breath while you reconnect. Contact us if you need support afterwards.

Only practise self-guided resources in an appropriate setting. Never use breathing exercises or breath holds while driving, in water, operating machinery or anywhere that dizziness or a loss of awareness could cause injury. Resources are intended to be used as instructed and are not a substitute for individually assessed support.

6. Access and adjustments

We want people to have clear information and meaningful choices about how they participate.

Please contact us about access requirements or adjustments before booking where possible. You do not need to disclose a diagnosis to ask for support. We will discuss what is available and be honest about any limitations.

Access arrangements vary between venues and events. Please read the relevant listing and our Access Statement, or contact us if information you need is missing.

7. Bookings and payment

Your booking is confirmed when we send a booking confirmation and receive the payment required at checkout.

Prices, session duration, location and what is included will be shown before you pay. Any compulsory charges will be included in the total price.

Please check your confirmation and contact us promptly if anything is incorrect. For a shared session, each participant must complete any required intake and consent process.

Where packages or payment plans are offered, the number of sessions, payment dates, validity period and cancellation arrangements will be explained before purchase. Packages do not renew automatically unless this is expressly stated and agreed.

Sessions are available to people aged [minimum age] and over.

8. Cancellations, rescheduling and missed sessions

Please let us know as soon as possible if you cannot attend, using [email address or booking system].

Individual and shared sessions

You can cancel or reschedule with at least [notice period] before your appointment and receive [refund or rescheduling arrangement].

For cancellations with less notice, or missed appointments, [insert agreed cancellation arrangement]. Any charge will reflect our reasonable net loss, taking account of costs saved and whether we can refill the appointment.

Group events and workshops

You can cancel up to [notice period] before the event and receive [refund arrangement]. After this point, [insert agreed arrangement].

Please contact us before transferring a place to someone else, as they will need to meet any eligibility requirements and complete the intake process.

Late arrival

We may need to finish a late-starting individual session at the scheduled time. For group sessions, we may be unable to admit late arrivals once the safety introduction or practice has begun. Any resulting charge will be assessed under the cancellation arrangements above.

If illness or an emergency affects your attendance, please contact us. We will consider the circumstances fairly. These arrangements do not override any statutory cancellation or refund rights.

9. Your legal cancellation rights

Depending on what you purchase and how you book, you may have a legal right to cancel within 14 days of entering the contract. Some bookings may be exempt, including qualifying leisure activities provided on a specific date or during a specific period.

We will explain any applicable cancellation right, how to exercise it and any relevant exception before you purchase.

Where a cancellation right applies and you ask us to start a service during that period, we will obtain your express request beforehand. If you then cancel, you may need to pay a proportionate amount for the service already provided. You only lose that right following full performance where the required express consent and acknowledgement have been obtained.

To exercise an applicable right, email [email address] with a clear statement that you wish to cancel and enough information to identify your booking. You do not have to give a reason.

Any statutory refund will be made within the applicable legal deadline, normally using your original payment method.

10. If Groundwork needs to make a change

If we need to cancel a session, we will contact you as soon as reasonably possible and offer a refund for the cancelled service or an alternative date. You can choose a refund rather than accepting a replacement.

If we need to make a significant change to the date, venue, delivery format or service booked, we will explain your options. If the change does not suit you, you can cancel the affected booking and receive a refund for the service not provided.

If a technical problem on our side prevents an online session from being meaningfully delivered, we will offer an appropriate replacement or refund.

11. Respect and shared spaces

Groundwork welcomes people of different identities, backgrounds, bodies and levels of experience. We ask everyone to treat one another with care, respect names and pronouns, and honour personal boundaries.

Harassment, discrimination, threatening behaviour and unwanted physical or sexual contact are not acceptable.

We may pause or end someone’s participation where their behaviour creates a safety concern or seriously disrupts the session. Any decision about remaining services or refunds will be made fairly and in line with consumer law.

12. Confidentiality, photographs and recordings

We handle personal information in accordance with our Privacy Policy.

We ask participants in shared and group sessions to keep other people’s identities and personal experiences private. We cannot guarantee the behaviour or confidentiality of other participants, so please share only what feels right for you.

Our own confidentiality has limits. We may need to share relevant information where required by law or where necessary and lawful to address a serious safety or safeguarding concern. Where appropriate, we will discuss this with you first.

Please do not photograph, record, screenshot or use automated transcription or AI note-taking tools during sessions without prior agreement from Groundwork and everyone affected.

We will seek separate, optional permission before using identifiable photographs, recordings, feedback or testimonials for publicity. Choosing not to consent will not affect your access to a session.

13. Our resources and website content

Unless otherwise stated, Groundwork’s original written materials, recordings, graphics and session resources belong to Groundwork or are used with permission.

You may use resources for your own personal use, including downloading materials expressly offered for download. Please do not sell, republish, distribute or use them to deliver your own services without written permission.

You are welcome to share links to our public pages and resources.

14. Our responsibilities and your rights

We will provide our services with reasonable care and skill and in line with the description agreed when you booked.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Taking part, completing a consent form or acknowledging a risk does not waive your legal rights.

If a service does not meet the standards required by law, you retain your entitlement to the remedies available under consumer law.

15. Questions, concerns and complaints

If something has not felt right, or you have a concern about a session, please contact [email address].

We will acknowledge your complaint within [number] working days and aim to provide a substantive response within [number] working days. If we need longer, we will explain why and keep you updated.

You can raise a concern without being expected to discuss it in front of other participants.

16. Changes to these terms

We may update these terms as Groundwork develops. The latest version will be published here with an updated date.

The terms supplied when you booked will continue to apply to that booking unless we agree a change with you or a change is required by law.

17. Applicable law

These terms are governed by the law of England and Wales. This does not remove any mandatory consumer protections that apply where you live, or any right you have to bring proceedings in your local courts.